Frequently asked questions

For any further questions please feel free to contact me.

Frequently asked questions

Kitchen

The kitchen is equipped with:

• Hob 4 gas burners, suction hood

• Sink

• Refrigerator and freezer

• Coffee machine, kettle, electric oven

• Pots and pans

• Dishes, glasses, cutlery, cups and mugs

• Broom and dustpan

• Dishwasher

• Kitchen utensils


Linen and towels

The apartments are deliverd with towels and bed linen, the customer during the stay can request by payment, change of towels and bed linen, for the price consult the Prices page.


Apartment cleaning

The apartments are delivered clean, on request by the customer can be performed cleaning during the stay, for the price consult the Prices page.


Smoke

Smoking isn’t allowed inside the apartments for reasons of safety and respect for non-smoking guests.


Pets

Pets aren’t allowed for reasons of hygiene and possible allergies from other customers.


Check-in/Check-out Time

The apartments are delivered (Check-in) from 02.00 pm to 01.00 am.

The apartments must be vacated (check out) by 10.00 am.


Booking

The booking and payment can be made safely on our website through the booking system by clicking on the desired apartment:

Book Domus Polaris Book Domus Sirius

Or alternatively, by sending an email request to [email protected] or via Facebook to Domus Stellarum, you will be notified how to make the payment to confirm the booking.

The reservations aren’t accepted, for any reason, without advance payment of the requested stay.


Payment methods accepted

To make a reservation it’s possible to pay by:

•Bank transfer

•Credit Card: Visa, Mastercard, American Express

•Satispay

•Paypal


Security deposit

A security deposit of 150€ will be requested in cash at the check-in.
The amount will be fully refundable at the check-out, subject to verification of the condition of the apartment except for any damages.


Cancellation Policy

The reservation can be canceled without penalty within 30 days before the check-in afterwards no refund will be issued.

In the case of additional costs for refund they will be deducted from the refund amount.


The District

Near the apartments there are restaurants such as Trattoria Romana, Pizzeria, Italian cuisine, Greek cuisine, Asian cuisine, take-away pizzerias, bars, newsagents, tobacconists, butchers, laundries, hardware, pharmacy, bus stops and metro station.

You can reach the Basilica of San Paolo or go shopping at Viale Guglielmo Marconi or just 2 metro stops to the EUR district with the new Nuvola Di Fuksas Congress Center.

Roma Tre University Campus and Bambino Gesù Hospital near the apartments.


More Questions ?

Contact me at the e-mail address: [email protected] or on the Domus Stellarum Facebook page, I will answer you as soon as possible.

 

 

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